Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Sales Tax
SureStep charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
- Return Policy
If you are not 100% satisfied with this product, you can return or exchange it for free. In order to ensure a full refund or a quick exchange, we ask that you complete the form that was included in your shipment and follow the instructions below:
- Returns must be unworn, in the state you received them, and in the original packaging.
- Please be sure that you include the shoes, laces, inserts, shoe box and shoe return form in your shipment.
- Please ship merchandise in a well-sealed box, not the shoe box itself.
- Please use the pre-paid shipping label provided for shipping.
Questions? Give our Customer Service Team a call at: 877-462-0711
- Store Hours
Customer service is available as defined on the Contact Us page of this Web site.